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Refund and Returns Policy

Refund & Returns Policy

Last Updated: 20-04-2025

Thank you for shopping with Luxe By Everly. We are committed to providing high-quality body jewellery and exceptional customer service. Please read our Returns and Refunds Policy carefully before placing your order.

Non-Returnable Items – For Hygiene and Safety

Due to the intimate nature of body jewellery and in accordance with UK hygiene regulations, we do not accept returns or exchanges on any pierced jewellery, even if unused or unopened. This includes, but is not limited to:

  • Earrings

  • Nose studs and rings

  • Navel jewellery

  • Lip and tongue bars

  • All other types of body piercing jewellery

This policy ensures the safety, hygiene, and wellbeing of all our customers.

Damaged or Faulty Items

We take great care in ensuring our products reach you in perfect condition. However, if you receive a damaged or faulty item, please contact us within 14 days of receiving your order at [email protected] with the following:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

Upon inspection and approval, we will offer a replacement or a full refund. We may request that you return the faulty item before a refund or replacement is issued. Return postage costs will be reimbursed for confirmed faulty items.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at [email protected]. While we will make every effort to accommodate your request, please note that cancellations are not always possible.

Once an order has been dispatched, we are unable to cancel or amend it.

We recommend including your order number in the email to help us locate your order promptly.

Incorrect Orders

If you have received the wrong item(s), please notify us within 7 days of receiving your order. We will arrange for the correct item(s) to be sent to you and provide instructions for returning the incorrect goods, at no extra cost to you.

Refunds

Refunds are processed back to the original payment method within 5–7 working days of approval. You will be notified by email once your refund has been issued. Please note that bank processing times may vary.

Need Help?

If you have any questions about your order, please contact our customer service team at:

Email: [email protected]

Luxe By Everly reserves the right to update this policy at any time. We recommend checking this page regularly for any changes.